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Returns Policy

Crofton & Hall Ltd Returns & Exchanges Policy 

Any products can be returned for a full refund or exchange within 14 days of delivery however we do ask that you notify us of your desire to return an item within 7 days. This does require that the Labels are still attached to the product/s. We offer free returns for all of our customers based on the order values stated below. Once we receive a return back and verify it is unworn, the return will be processed and a full refund will be issued immediately. If you wish to exchange the item we will send out the exchange free of charge. (Please allow 7-10 working days for exchanges or refunds to be processed).

UNITED KINGDOM

Free on ALL orders 

You can print off a CollectPlus label by clicking HERE > http://return.croftonandhall.com
 
Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
Include the returns form with the reason for return completed and whether you want a refund or an exchange.
Attach the CollectPlus label and take it to your nearest CollectPlus location.
Find your nearest CollectPlus location (opens in a new window)
You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe, for your reference
(Please allow 10 working days for exchanges or refunds to be processed)

EU

Free on ALL orders
 

To return an item in the EU using our free returns service please email info@croftonandhall.com with your name, and order number & details of what you want to return

USA

Free on orders over £149
 

To return an item in the USA using our free returns service please email info@croftonandhall.com with your name, and order number & details of what you want to return

REST OF THE WORLD

Free on orders over £199

To return an item from the rest of the world using our free returns service please email info@croftonandhall.com with your name, and order number & details of what you want to return. 

For any further assistance please contact info@croftonandhall.com or ring 015395 87550.

TAXES

Orders shipped outside of the EU may be subject to custom taxes and/or duties.
This cost is the responsibility of the customer and is payable on receipt of delivery of goods.
Please check your local custom tax and duty costs as duties must be paid before the goods are released.

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